Outbound Customer Contact Consultant

Skipton, The Bailey, BD23 1AP

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£17,500 rising to £18,000 upon successful completion of probation

Depending on skills & Experience

24th Jun 2018

Apply on or before this date

Full Time

35 hours per week between Skipton Direct opening times



Job Introduction

An opportunity for Outbound Customer Contact Consultants to join a busy environment selling our service proposition to existing customer base.

We want friendly, motivated people who are willing to work hard, learn and progress their career as the Society grows and expands. No formal qualifications are required however interest / experience in financial services and sales would be useful. Full training will be provided.

Main Responsibilities

As a Customer Contact Consultant you will be part of a Head Office team responsible for contacting existing customers to identify customer needs and provide appropriate solutions. You will need to be self-confident, and have the ability to naturally build rapport as well as being able to use your questioning techniques to get the best out of every call. Your responsibilities will include:

• To fully review our customers circumstances in relation to products and services and book them in for financial review with either Branch, Skipton Direct or a Financial Adviser.
• Working as a team by offering support to colleagues to build and maintain engagement and morale, to deliver positive outcomes for our customers.
• Building relationships with key stakeholders in the Branch Network and Skipton Financial Advice.
• Ensure compliance, accuracy and quality at all times
• Ensure an effective diary system is in place for follow up calls to ensure the best possible customer outcomes and to manage expectations

Ideal Candidate

Communication is key for this role and as an ideal candidate you will be patient, resilient and a good listener. You will feel confident to suggest suitable services to our customers based on their needs, and handle any queries/concerns from the customer to ensure they are happy to proceed with the next steps.

You will be motivated by achieving goals and have a desire to succeed within a large team environment. As Financial Services is an ever changing industry, you will be keen to learn and keep up to date with the latest products and services to ensure customers are receiving the best service possible to help them plan for their life ahead.

About the Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.

The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

We’re committed to creating a diverse and inclusive workplace where every colleague has an opportunity to fulfil their career potential. We respect and appreciate the value that our colleagues’ unique differences can bring and offer consideration for anyone seeking a more flexible work-life balance. If you have a need for flexibility then please let us know.

Package Description

In return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:

  • Discretionary Annual Bonus
  • Group Personal Pension Plan
  • Life Cover
  • 25 days’ holiday, plus one day for each year you’re with us, up to a maximum of 30 days (pro rata when working on a reduced hours basis)
  • SBS offer a range of preferential employee savings & insurance products
  • Paid course fees to study for a professional qualification (where relevant to the role)
  • Childcare vouchers
  • Head Office onsite shop and internet cafe
  • An opportunity to join Simply Health Cash Plan – offering twenty annual benefits including dental care, optical care and physiotherapy
  • Option to donate to charity direct through Payroll Giving
  • Online employee benefits scheme offering discounts with hundreds of high street and online retailers
  • Eye Tests

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