Skipton, The Bailey, BD23 1AP
Depending on skills & Experience
27th Feb 2018
Apply on or before this date
35 hours per week on an annualised hours contract
• Do you possess a positive approach to helping people?
• Do you like solving problems?
• Are you a confident decision maker?
If you can answer “yes” to the above and enjoy having great conversations with customers, then this fantastic opportunity could be the job for you.
We are looking for friendly, hard working individuals who want to learn and progress their career as the Society continues to grow. No formal qualifications are required, just an interest in people and some customer service experience would be useful as full training will be provided.
Here at Skipton Building Society, we really value our customers and pride ourselves on providing exceptional service to them. This is especially important when our customers are experiencing difficulties in paying their mortgage – we know that customers need to speak to someone who can understand their situation and do all they can to find a solution that works for them as well as Skipton Building Society.
Through listening carefully to their circumstances and working together to identify a solution you will be using your exceptional communication skills and flair for building great relationships. As part of the team we will be focussing on your individual development as you build your skills, knowledge and experience. Within the role you will be taking both inbound and outbound calls, carrying out administration work and working with the team to share ideas.
We’re looking for motivated and customer focused individual to join the credit management team. The ideal candidate will be highly organised and be able to adapt their workload, especially during busy periods, to ensure all work is achieved on time. The successful candidate will have a good attention to detail and be able to use their own initiative. You will also be involved in championing continuous improvement.
At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.
The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.
In return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following: