Inbound Customer Adviser

Skipton, The Bailey, BD23 1AP

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£15380 - £15380

Depending on skills & Experience

31st Jul 2017

Apply on or before this date

Full Time

35 hours on a flexible contract, cover Saturdays and shifts as part of contract.



Job Introduction

As a mutual, at Skipton Building Society we put people first – that means customers and colleagues. We’re currently looking for warm, outgoing Customer Advisers to join our vibrant, sociable team of great talkers – and even better listeners – at our Head Office in Skipton. We want our customers to have an excellent experience every time they call us. So if you love helping people and having conversations that leave them feeling great, this is your chance to start a career full of opportunity, reward, growth and achievement.  

Main Responsibilities

Personality, positivity, resilience and a genuine interest in people – these are much more important than experience, as you’ll be given comprehensive training on joining us, as well as the chance to train in more specialist aspects of the job as you go along. You’ll be handling general telephone enquiries for a range of services, as well as calling people who’ve enquired via our website. And because we care about our customers, we won’t rush you. Our primary role is to give the customer the best possible experience. And if that’s something you excel at, there are a number of great rewards up for grabs, including a great working environment and lots of events to get involved in throughout the year.

Ideal Candidate

Working shift patterns include some weekend and evening hours, you’ll be flexible, as well as outgoing and enthusiastic. Previous telephone or customer service experience is an advantage, as is a financial services background but this is not essential. We’re looking for people with ambition too, as the role will open up plenty of ways to progress your career with us – within Skipton Direct or the wider business. It may be that training to be a Financial or Mortgage Adviser is something that interests you. Or potentially a leadership role in the future.  Skipton Direct offers a great opportunity to learn so much about the Society and its customers as well as ways to develop your career.

So join us, and you’ll be challenged, motivated and inspired to offer excellent customer service, with an organisation that cares about its people.  

About the Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.

The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

Package Description

In return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:

  • Group Personal Pension Plan
  • Life Cover
  • 25 days’ holiday, plus one day for each year you’re with us, up to a maximum of 30 days (pro rata when working on a reduced hours basis)
  • SBS offer a range of preferential employee savings & insurance products
  • Paid course fees to study for a professional qualification (where relevant to the role)
  • Childcare vouchers
  • Head Office onsite shop and internet cafe
  • An opportunity to join Simply Health Cash Plan – offering twenty annual benefits including dental care, optical care and physiotherapy
  • Option to donate to charity direct through Payroll Giving
  • Online employee benefits scheme offering discounts with hundreds of high street and online retailers
  • Eye Tests
  • Car Allowance – if applicable to role
  • More senior roles also offer access to group income protection and private medical care

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