Opportunities in our Credit Management Team

Skipton, The Bailey, BD23 1AP

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£17500 - £17500

Depending on skills & Experience

24th Jul 2017

Apply on or before this date

Full Time

35 hours per week on an annualised hours contract



Job Introduction

Here at Skipton Building Society, we really value our customers and pride ourselves on providing exceptional service to them. This is especially important when our customers are experiencing difficulties in paying their mortgage – we know that customers need to speak to someone who can understand their situation and do all they can to find a solution that works for them as well as Skipton Building Society.

Main Responsibilities

We’re looking for motivated and customer focused individuals to join our friendly, proactive Credit Management Team in our head office in Skipton.

Whether you have experience of collections or just providing great customer service over the phone or face to face, you will be using your skills to treat every customer fairly.

Through listening carefully to their circumstances and working together to identify a solution you will be using your exceptional communication skills and flair for building great relationships.  As part of the team we will be focussing on your individual development as you build your skills, knowledge and experience

Within the role you will be:

  • Taking inbound calls and making outbound calls to and from our customers who are experiencing difficulties in paying their mortgages, potentially dealing with customers who progress to litigation or repossession stages
  • Carrying out administration work around customer accounts in arrears, as well as the administration behind all direct debit payments.
  • Working as part of the team to provide support to others, sharing ideas and finding better ways of doing things to really benefit our customers

Ideal Candidate

The Ideal candidate will be able to demonstrate:

• A Good level of basic numeracy, strong literacy skills and ability to communicate clearly and concisely with people and customers at different levels, both written and verbal.

• The ability to actively manage your own development, workloads and objectives.

• Excellent team work skills, good attention to detail and demonstrating good levels of initiative.

• The ability to identify and champion continuous improvement within Credit Management and across the business where appropriate.

• The ability to provide feedback on a regular basis.

• Can work calmly under pressure being able to deal with changing priorities and timescales.

• Ensure that you work within the TCF principles and that this is the forefront of everything you do.


  • Previous work experience evidencing regular and effective use of communication skills
  • Previous work experience evidencing the provision of excellent customer service

About the Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.

The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

Package Description

In return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:

  • Group Personal Pension Plan
  • Life Cover
  • 25 days’ holiday, plus one day for each year you’re with us, up to a maximum of 30 days (pro rata when working on a reduced hours basis)
  • SBS offer a range of preferential employee savings & insurance products
  • Paid course fees to study for a professional qualification (where relevant to the role)
  • Childcare vouchers
  • Head Office onsite shop and internet cafe
  • An opportunity to join Simply Health Cash Plan – offering twenty annual benefits including dental care, optical care and physiotherapy
  • Option to donate to charity direct through Payroll Giving
  • Online employee benefits scheme offering discounts with hundreds of high street and online retailers
  • Eye Tests

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