Credit Management Consultant

Skipton, The Bailey, BD23 1AP

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£17500 - £17500

Depending on skills & Experience

6th Sep 2017

Apply on or before this date

Full Time

35 hours per week on an annualised hours contract

Reference

SKP/TP/51360/6398

Job Introduction

• Do you possess a positive approach to helping people?
• Do you like solving problems?
• Are you a confident decision maker?

If you can answer “yes” to the above and enjoy having great conversations with customers, then this fantastic opportunity could be the job for you.
We are looking for friendly, hard working individuals who want to learn and progress their career as the Society continues to grow. No formal qualifications are required, just an interest in people and some customer service experience would be useful as full training will be provided.

Main Responsibilities

Here at Skipton Building Society, we really value our customers and pride ourselves on providing exceptional service to them. This is especially important when our customers are experiencing difficulties in paying their mortgage – we know that customers need to speak to someone who can understand their situation and do all they can to find a solution that works for them as well as Skipton Building Society.

Through listening carefully to their circumstances and working together to identify a solution you will be using your exceptional communication skills and flair for building great relationships.  As part of the team we will be focussing on your individual development as you build your skills, knowledge and experience. Within the role you will be taking both inbound and outbound calls, carrying out administration work and working with the team to share ideas.

Ideal Candidate

We’re looking for motivated and customer focused individual to join the credit management team. The ideal candidate will be highly organised and be able to adapt their workload, especially during busy periods, to ensure all work is achieved on time. The successful candidate will have a good attention to detail and be able to use their own initiative.  You will also be involved in championing continuous improvement.

About the Society

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.

The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.

Package Description

In return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:

  • Group Personal Pension Plan
  • Life Cover
  • 25 days’ holiday, plus one day for each year you’re with us, up to a maximum of 30 days (pro rata when working on a reduced hours basis)
  • SBS offer a range of preferential employee savings & insurance products
  • Paid course fees to study for a professional qualification (where relevant to the role)
  • Childcare vouchers
  • Head Office onsite shop and internet cafe
  • An opportunity to join Simply Health Cash Plan – offering twenty annual benefits including dental care, optical care and physiotherapy
  • Option to donate to charity direct through Payroll Giving
  • Online employee benefits scheme offering discounts with hundreds of high street and online retailers
  • Eye Tests

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